Oceanic Enterprises LLC the owners and operators of Cornell Hotel De France (Oceanic SFO LP) hotel and any entities affiliated with Oceanic Enterprises LLC (“Oceanic”, “we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Policy describes what information we collect from hotel guests as well as visitors to the Oceanic website, and the way in which Oceanic uses this information to better serve your needs. This Privacy Notice has been adopted by all of the distinct legal entities that manage and operate Oceanic branded hotels. Those entities include Oceanic and its direct and indirect subsidiaries and affiliates, and all of the separate and distinct legal entities that manage Oceanic managed hotels worldwide. References to “we”, “us”, “our” and “Oceanic” throughout this Privacy Notice, depending on the context, refer collectively to those separate and distinct legal entities.
What is Personal Information? Personal information is any information about you as an identifiable individual. The personal information that we process includes:
- Basic information – such as name, age, gender, passport/ID at check in.
- Contact information – such as your home address, zip/postal code, email address and phone number;
- Financial information – such as your credit card details, itemized spending and transaction history on our property;
- Health information where disclosed and relevant to the provision of services;
- Preferences – such as special requests, service issues and other preferences for your stay;
- Technical information – such as information about the device you use to interact with us;
- Correspondence – when you contact us, such as enquiries or requests.
How do we use your personal information? We use your personal information for the following purposes:
- to enable you to use our website and any mobile App;
- to help us identify you and any accounts you hold with us;
- to provide superior customer service to you;
- to assist with reservations and services;
- to process transactions and payments;
- for billing purposes;
- to confirm transactions and reconcile invoices;
- to contact you regarding your stay;
- to send newsletters and promotions (with consent);
- to conduct surveys (with consent);
- to respond to enquiries;
- for participation in promotions;
- to analyze customer trends;
- to operate and improve our business.
Occasionally we will combine information from a number of guests to better understand trends. All identifiers are removed.
On what basis do we use your personal information?
- to comply with legal obligations;
- to perform agreements with you;
- for legitimate business purposes;
- based on your consent;
- for legal claims or proceedings.
How is personal information collected?
- when you create or access a profile;
- when you make purchases;
- when you make reservations;
- during your stay.
We may also collect information from partners, public sources, and cookies.
How do we protect personal information?
We use security measures and technologies to protect your data, including SSL encryption for payments. However, internet transmission is not completely secure.
What information is not secure?
Email communication is not secure. We recommend not sending sensitive data via email.
What personal information may be provided to third parties?
- Oceanic entities and properties;
- service providers and partners;
- financial institutions;
- potential buyers or investors;
- analytics providers;
- professional advisors;
- government authorities.
Transfers of your personal information outside your home country
Your data may be processed globally with safeguards in place.
Your rights
You may request access, correction, deletion, restriction, or transfer of your data.
Contact Information
Oceanic Enterprises
9685 Via Excelencia, Suite 208
San Diego, CA 92126
Email: info@oceanicenterprises.com
COOKIE NOTICE
We use cookies and similar technologies to collect information and improve services.
Cookies
- Used to identify users and track usage.
Pixels
- Used to track performance and usage.
Widgets
- Social media features may collect data.
Analytics
- We use Google Analytics to understand usage.
Operationally Necessary
- Required for site functionality and security.
Performance Related
- Used to analyze and improve performance.
Functionality Related
- Enhances user experience.
Advertising or Targeting Related
- Used to deliver relevant ads.